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I'm trying to help another member with a problem. I just ran a test on my forum and I can't get user group promotion to work either.
In my test I have selected a secondary user group "Restricted"
![Screen Shot 2024-05-23 at 10.11.05 AM.webp Screen Shot 2024-05-23 at 10.11.05 AM.webp](/proxy.php?image=https%3A%2F%2Fxenforo.com%2Fcommunity%2Fdata%2Fattachments%2F301%2F301964-bf67db7c048244f9880473231b488bbf.jpg&hash=357ce1f9d2a895287d347ab2b4e53205)
Next I have selected "Email is invalid bounced.
![Screen Shot 2024-05-23 at 10.12.58 AM.webp Screen Shot 2024-05-23 at 10.12.58 AM.webp](/proxy.php?image=https%3A%2F%2Fxenforo.com%2Fcommunity%2Fdata%2Fattachments%2F301%2F301965-f86c7ba00a2212eca4af47e41ce1b823.jpg&hash=eaf0bdf14098afb29212b9017e46c705)
And user group is not (any of my active groups
![Screen Shot 2024-05-23 at 10.14.05 AM.webp Screen Shot 2024-05-23 at 10.14.05 AM.webp](/proxy.php?image=https%3A%2F%2Fxenforo.com%2Fcommunity%2Fdata%2Fattachments%2F301%2F301966-de9ea42c437ade45df224b62fdd933b2.jpg&hash=67b6787d1f061b789a4d06212c4ba3ed)
No other criteria has been used. I run the cron for user group promotions and no users get moved to the restricted group and there should be about 1600.
Either...
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In my test I have selected a secondary user group "Restricted"
![Screen Shot 2024-05-23 at 10.11.05 AM.webp Screen Shot 2024-05-23 at 10.11.05 AM.webp](/proxy.php?image=https%3A%2F%2Fxenforo.com%2Fcommunity%2Fdata%2Fattachments%2F301%2F301964-bf67db7c048244f9880473231b488bbf.jpg&hash=357ce1f9d2a895287d347ab2b4e53205)
Next I have selected "Email is invalid bounced.
![Screen Shot 2024-05-23 at 10.12.58 AM.webp Screen Shot 2024-05-23 at 10.12.58 AM.webp](/proxy.php?image=https%3A%2F%2Fxenforo.com%2Fcommunity%2Fdata%2Fattachments%2F301%2F301965-f86c7ba00a2212eca4af47e41ce1b823.jpg&hash=eaf0bdf14098afb29212b9017e46c705)
And user group is not (any of my active groups
![Screen Shot 2024-05-23 at 10.14.05 AM.webp Screen Shot 2024-05-23 at 10.14.05 AM.webp](/proxy.php?image=https%3A%2F%2Fxenforo.com%2Fcommunity%2Fdata%2Fattachments%2F301%2F301966-de9ea42c437ade45df224b62fdd933b2.jpg&hash=67b6787d1f061b789a4d06212c4ba3ed)
No other criteria has been used. I run the cron for user group promotions and no users get moved to the restricted group and there should be about 1600.
Either...
Read more
Continue reading...